When you're trying to fix a problem as an Admin or on your personal account, sometimes a problem arises that requires a little extra help. When this happens, just know that the support team at Awardco is ready and waiting.
Sign in to your company's Awardco website. > Click the orange Support button. >
Type in your problem to generate possible help articles. >
Select Leave us a Message. > Answer each field. > Click Send.
Step by Step Instructions
To send in a ticket you will first need to Login to your company's Awardco website. If you are unable to login to your account, please see our article on Resetting Your Password or get in touch with your company's Awardco administrator. Once logged in, you will be brought to your account Homepage. Look in the bottom right corner and click the Support button.
NOTE: Your homepage may look different from the example homepage displayed below depending on your company's customization settings. As long as you see the Support button, you will be able to submit a Support Ticket.
Once you click Support, and before you will be able to submit a Support Ticket, you will need to type in your issue which allows the system to search for relevant help articles. As soon as you enter your search, clicking the magnifying glass, the Leave us a message button will appear. Click this button to open the Support Ticket box.
In the Support Ticket box, fill in your name, email address, and let us know how we can assist you. Remember to give details and be specific as you describe your issue. This helps us save your time as we look for a resolution. When all your information is filled out, click Send. Clicking Send immediately submits your Support Ticket to the Awardco Client Success representatives.
NOTE: You can also Upload a file (e.g. a screenshot of the issue) and add it to the ticket if desired.
Once you have submitted your Support Ticket, you will receive an automatically generated email confirming our receipt of your request. You can respond to this email at any time to provide updates on your issue or to ask further questions. When you respond to this email, your Support Ticket is automatically updated at Awardco. We are usually able to respond to your Support Ticket by the next business day.
When your ticket is opened and addressed by an Awardco representative, you will receive another email from the agent taking care of your ticket. If all went well, the email will be to let you know that your issue has been resolved. With more complex issues, clarification of details or the problem in question may be required. If this happens to you, simply respond to the agent's email. There is no need to submit a new Support Ticket when responding to an agent's questions on your existing Support Ticket.
If you feel this article left your questions unanswered, please let us know how we can improve and clarify this topic by commenting below.