How to Change Employee Email, Password, and Username

This article is designed to help you change an employee's password, email, and/or username. Please note, we strongly recommend using the user file you transfer to Awardco to edit and update user information. The Awardco system will always default to information you send on that file so changes made manually in the platform will be overridden if the next user file sent doesn't match that information. 

Navigation

1. Log in to your account
2. Navigate to the Admin section of your account
3. Click the "Users" tab
4. Search for the user whose information you need to edit
5. Make the desired changes and click "Save"

Step by Step Instructions

Log in to your account as an Admin. Click on the Users tab. 

Your current list of active users will appear in alphabetical order. You can find a user by scrolling through the list or searching their name. Click the user's Name to open their info box. Click into each field and adjust their information.  

Once you've finished inputting the new information, click Save to save your changes. Be sure to let your employee know what their new login information is.

If you have more questions, please tell us how we can improve and clarify this topic by commenting below. You can also submit a Support Ticket for more assistance.