Replace, Cancel, or Return an Amazon Order

We're sorry to hear your order isn't quite working for you! We'll be happy to provide a resolution—we just need a few details from you. Note: items purchased through the Amazon option in your platform are subject to Amazon.com's 30 day Return Policy, Replacement Policy, and Refund Policy. If it has been more than 30 days since you received your order, we may be unable to process your requested refund. However, it's always worth checking! Follow the steps below to reach out to our team.

Step by Step Instructions

To initiate a return, order cancellation, or replacement you will then need to send in a support ticket to our support team. This allows our team to contact Amazon on your behalf. 

In your support ticket, you will need to include: 

1. Your name, as it appears in your account, and the name of your organization
2. When you placed your order
3. The exact item(s) you need to replace/cancel/return
4. The reason you need to replace/cancel/return the item(s)
   E.g. the item was damaged, not what you expected, wrong size, etc.
5. State whether you want to return the item(s) for a refund or if you want to receive a replacement 

If Amazon approves the return, you will likely be required to return the item to an Amazon warehouse. If Amazon requires the return of the original item, the Awardco support team will send you a return label via email. Use the return label to ship the item back to Amazon. Once Amazon receives the returned item, your point refund or your replacement will be sent to you. If you have not received your point refund or replacement item seven business days after the day you send the item back to Amazon, please reach out to our support team again. 

If you feel this article left your questions unanswered, please contact our support team so we can better assist you.