Activating Your Virtual Prepaid Rewards Card

In this article we will explain how to redeem a Virtual Prepaid Rewards Card and the policies surrounding its redemption and usage. 

Quick Fix

Click Redemption Link in email. > Create Account. > Select Virtual or Physical. > 

Select Create or Add to Digital Wallet. > Access your card information.

Step by Step Instructions 

What is a Virtual Prepaid Rewards Card?
A Virtual Prepaid Rewards Card is a 16-digit card account that can be used digitally for electronic shopping. You can start shopping online, over the phone, or add the card to your favorite retailer or fast food mobile app, wherever Visa debit is accepted.

NOTE: A Virtual Prepaid Rewards Card cannot be used in a physical store. Virtual Cards can take 2-3 business days from the time the order is processed to arrive in the inbox of their recipient. 

When does the Virtual Prepaid Rewards Card expire?
Awardco will send you a link to activate the card. The link will expire in four months. After the card has been activated, the card will expire in seven months. 

Can I change from a Virtual Prepaid Rewards Card to a physical Prepaid Rewards Card?
Yes. If you have never used your Virtual Prepaid Rewards Card, you can contact Prepaid Customer Service directly and request they convert the card to a physical Prepaid Rewards Card that will be mailed to you. There is a $3-5 processing fee for this conversion. Standard delivery to receive your physical Prepaid Rewards Card is 5-7 business days but may take up to three weeks. It will be shipped in a plain white envelope.

NOTE: For orders outside of the US, delivery times vary.

How do you activate the Virtual Prepaid Rewards Card?
In order to redeem your alpha-numeric promocode, you must first click through the link in the Prepaid Reward email you will receive.

Following the link, you will be brought to Prepaid Digital Solutions' website where you will create an account and link your activated card to the account. Use your billing address when signing up for the Digital Card account. If you already have an account and have redeemed a Prepaid Rewards Card with Prepaid Digital Solutions' before, you will just need to sign into your existing account.

Once your account has been created you will be prompted to choose between the two options of keeping your card as a Virtual Prepaid Rewards Card or switching it to a physical card. The physical Prepaid Rewards Card option would allow you to use your card in stores but costs a $3-5 conversion charge, which is taken out of the card's balance.

NOTE: While the website says that you will receive your physical card in 5-7 business days, the average processing time is closer to three weeks. As the card activates when you create your account, this processing time will cut into the seven month expiration timeline for the card. 

Option 1: Keeping the Virtual Prepaid Rewards Card

Once you select the first option to keep your Prepaid Rewards Card virtual, you will be given your card number with its expiration date and CVV (security code) number. Select Create or Add to Digital Wallet to add the card to your account. 

NOTE: Do not worry about storing this information. You will be able to find the card details in your Digital Wallet whenever you log back in. 

Option 2: Converting to a physical Prepaid Rewards Card

If you elect to convert your Virtual Prepaid Rewards Card to a physical card, you will be prompted to provide the address to which the card should be delivered. Enter your shipping address and follow the instructions provided on the screen.

Once you have finalized the way you will be using your Prepaid Rewards Card, you will be redirected to your "Digital Wallet." On this screen you will be able to see all the cards you currently have linked to your account and their individual balances. On this screen you will also be able to review card terms, FAQ help pages, your billing information, transaction history, and further card details. Log in here whenever you have questions about your card or its usage. 

How do I contact the provider's Customer Service?
The Prepaid Rewards Card Customer Service team can be reached through the Contact Us link on https://www.prepaiddigitalsolutions.com/ or by email or phone as follows:

USD or CAD - 877-325-8444
EURO or GBP - 44-2035142425
JPY - 81-3-6890-8680
AUD - 61-2-8046-6576
ZAR - 27-21-300-9878

Tango Card Email: [e-mail]. 

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