Admin Queues

This article will help you to leverage the power of the "Queues" Tab, particularly to have a purview of upcoming recognitions. 

Navigate to Queues

• Click the "Admin" button in the top right corner of the screen to bring up the correct tab options.
• Select the "Queues" tab
• Toggle between the "Memory book" tab and the "Bulk Recognition" tab.

Note: For more information on MemoryBooks and teammate participation in service awards search for "Teammate Participation" and "MemoryBooks" in Service Awards article. 

Bulk Recognition

On the bulk recognition page in the queue tab you will be presented with three submenus:

Pending displays recognitions scheduled to go out in the future. You are able to delete recognitions from this submenu to prevent the sending of any scheduled recognition. If you delete a pending recognition from the pending queue, the award will not be sent. 

Completed contains recognitions that have already gone out. After a recognition is sent, removing the recognition will likely require the involvement of your client success manager. If a recognition is listed in completed, the emails pertaining to the recognition have been sent and cannot be recalled. If you would like to take action with a recognition that has already processed and is listed in the completed queue, please contact your Awardco client success manager. 

Errors shows recognitions that were scheduled to go out in the past, but were unable to send due to the specified error. The most common errors are 'User is Archived' or 'Insufficient Funds.' The 'User is Archived' error means the award recipient's account was archived before the pending recognition was processed. If the user was archived by mistake or the employee has been reactivated and the award now needs to be sent, you are able select the recognition and click the Pending button just under the Upload CSV button to move the recognition from the errors queue back to the pending queue. If the error is listed as 'Insufficient Funds,' you will need to add additional funds into the budget the recognition is attempting to access. After you have loaded funds into the budget, you can use the Pending button above the directional arrows to move the recognition back to the pending queue. 

Memory Book

When in the pending view, the manager will be able to see the upcoming anniversary awards for their direct reports, the number of people who have been invited to submit a comment, the number of people who have submitted a comment, and when expanded, what was said in the teammate comment. 

From this expanded view of the individual anniversary award, the manager has the ability to resend the email invitation should the user lose or delete the original invitation email. 

If you feel this article left your questions unanswered, please contact your client success manager so we can better assist you.