Virtual Prepaid Cards & Policies

This article will define the policies and procedures surrounding virtual prepaid rewards cards you can redeem through the Awardco platform.

What is a Virtual Prepaid Rewards Card?

A Virtual Prepaid Rewards Card is a 16-digit card account that can be used digitally for electronic shopping. The redeeming user can start shopping online, over the phone, or add the card to a favorite retailer or other mobile app, wherever debit is accepted. NOTE: A Virtual Prepaid Rewards Card cannot be used in a physical store unless it is converted to a physical gift card. This process is explained below. Virtual cards can take 2-3 business days from the time the order is processed to arrive in the inbox of their recipient. Attached to this article you can see an example of the physical letter and card that will be sent to you.

When does the Virtual Prepaid Rewards Card expire?

Awardco will send the user a link to activate the card once points are redeemed for the card. The link will expire four months after its creation. After the card has been activated, the card has a seven-month usage period after which it will expire and any remaining value will be forfeit. 

Can a Virtual Prepaid Rewards card be converted to a Physical Prepaid Rewards card?

Yes. When the user receives the activation link for their virtual gift card in their email inbox, they will click the link and be taken to a page that will ask the user to select their desired card format. There is a $3-5 processing fee for the conversion to physical gift card. Standard delivery to receive the Physical Prepaid Rewards Card is 5-7 business days but may take up to three weeks. It will be shipped in a plain white envelope. NOTE: For orders outside of the US, delivery times vary.

How is the Virtual Prepaid Rewards Card activated?

In order to access the gift card code, the user must first click through the link in the Prepaid Card Reward email they will receive. If they have not received this email within three days of placing their order, the user may contact [e-mail] for assistance.

Step-by-Step Redemption Instructions

Following the redemption link contained in the order confirmation email, the user will be brought to Prepaid Digital Solutions' website. Here the user will select between keeping the gift card as a Virtual Prepaid Card or transferring it to a Physical Prepaid Card. The Virtual Prepaid Card option offers instant delivery and retention of the full value of the award. This virtual card cannot be used in stores or where virtual payment processing is not available. This option is used online or can be added as a payment option to apps. The Physical Prepaid card option is delivered in 7-10 business days for addresses in the US and Canada. All other countries have a 10-15 business day delivery window. Converting the Virtual Prepaid Card to a Physical Prepaid Card requires a $3-5 fee. This fee is not assessed by Awardco and covers the creation of a physical card and the delivery of the card. This card may be used online or in person. See the option selection screen below.

 Option 1: Selecting Virtual Prepaid Card

When the Virtual Prepaid Card option is selected, the user will be taken to the Review and Confirm page where they will be asked to enter their physical address. This information is required to assign a functioning billing address to the virtual card. In some cases, a billing address will be required in the check-out process for an online retailer. The address entered here will operate as the billing address that should be entered in the billing address field when required.

Once the address is entered for the Virtual Prepaid Card, a product terms page will appear that requires agreement before the user will be taken to the page displaying the card details. 

Once the user agrees to the terms, they will be taken to a final screen where the card details will be displayed. At this point, an access code will be emailed to the email account originally entered when the order was placed. This code will let the user access the site at a later date so there will be no need to write down the card information. At the bottom of the page, the user will be given the choice to “Secure Payment.” Securing payment is not necessary and is simply an option made available by Prepaid Digital Solutions to create an account with their site in order to store the card details. Storing a card inside an account allows the user to access the card details without entering the access code that is sent in the final confirmation email. Creating an account may also be a good option for users who will have multiple cards to track as they will be able to access the details for multiple cards in one place instead of being required to search for the cards individually using the access codes.

The following screen will appear if the “Secure Payment” option is chosen. The user will create an account by determining their own username and password that will be used in the future to access the card details through the https://www.prepaiddigitalsolutions.com site.

Option 2: Converting to a Physical Prepaid Card

If the user would like to receive a Physical Prepaid Card, after clicking on the activation link in the email containing the initial confirmation, they will be taken to the same selection page displayed above. The associated fees and SLAs for the physical option will be displayed under the Physical Visa Card option.

Once the Physical Prepaid Card option is selected, the user will be asked to enter personal information and an address that will function as a billing address. All listed fields are required.

Once the address is entered for the Physical Prepaid Card, a product terms page will appear that requires agreement before the user will be taken to the page confirming the placement of their request for a physical card. 

Once the product terms have been agreed to, the user will be taken to a page that communicates the expected delivery time for the card and lists the current balance. At this point, the transference fee will have been removed from the card balance. The same option to secure payment is made available at this point but having selected a physical card, it may not be as necessary to create an account to store the card details as those details are not available online. Should a user with a physical card elect to create an account, the balance will be displayed once the user logs into the Prepaid Digital Solutions account. 

How are fees and exchange rates assessed? 

The currency conversion fee only applies to cards issued in USD and is set at 2% per transaction. This fee is applied to every transaction that happens outside of the US. The currency exchange happens in real-time at the time of purchase when the transaction is settled by a particular merchant. There are no currency conversion fees applied to CAD, EUR or GBP cards as such cards can only be used at places/merchants that accept and settle transactions in these particular currencies. The actual currency conversion is handled by Visa or Mastercard (depending on the card type). They convert the funds at the time of purchase and, because the conversion is done in real-time, they use the current day's exchange rate. 

For example, if I were to use my USD card today in London to make a GBP 5.00 purchase, $6.49 would be deducted from the card for the actual purchase at a Visa/Mastercard determined sample rate of GPB 1.00 = USD 0.77. A 2% currency conversion fee of $0.13 would also be deducted from the card balance. In total a GBP 5.00 purchase would cost the user $6.62 USD.

How do I contact the card vendor's Customer Service?

For the user’s security, once the prepaid card is activated through either the virtual or physical options, Awardco Support is no longer able to contact the card vendor on the user’s behalf. Any issues with the card service or delivery of the physical card option will need to be handled by the user contacting the vendor directly. While Awardco Support can no longer initiate the service request with the card vendor on the user’s behalf, the user may copy [e-mail] on the email chain created with the vendor so that Awardco can remain apprised of the situation and provide assistance in requesting help from the vendor. The card vendor's Customer Service team can be reached through the Contact Us link on https://www.prepaiddigitalsolutions.com/ or by email and phone.

Tango Card / Prepaid Digital Solutions Email: [e-mail]

Tango Card Customer Support Phone Numbers:
USD or CAD - 877-325-8444
EURO or GBP - 44-2035142425
JPY - 81-3-6890-8680
AUD - 61-2-8046-6576
ZAR - 27-21-300-9878

If you have any questions, please contact our Awardco Support Team.