How Points Are Sent Through Point Auto Redemption

If your company chooses to utilize the point auto redemption feature, you can receive the value of your remaining point balance if you leave your organization. The following article outlines how this feature works and what you can expect.

Point Auto Redemption

The Point Auto Redemption feature allows companies to send employees the value of any remaining points in their Awardco accounts should they leave their organization. When an employee leaves, a prepaid card containing the value of their remaining points is sent via email to the individual. For this to happen the remaining points must be eligible to be spent on a prepaid card, fall within prepaid card minimum and maximum denomination requirements, and a personal email address needs to be tied to the account in the "secondary email" field of the section titled "My Account." 

Collection of Personal Email Addresses

If your company chooses to utilize this feature, your personal email address is needed to facilitate sending you your prepaid card. There are two ways for your personal account (in the section titled “My Account”) to have a personal secondary email listed for you.

First, your organization may provide this secondary email address for you via a user file that is sent over frequently. If this is the case, you will not have to do anything additional to ensure your account has a personal secondary email. You can check what email address is listed as your secondary email address by going to “My Account.”

Second, upon your initial login to your Awardco account, you will see the secondary email collection page below. The secondary email address you submit on this page is the email address to which your prepaid card will be sent if you leave the organization. It is important that you provide a valid personal email address. Don’t duplicate your work email address since you won’t have access to that email address if you leave the organization for whatever reason.

If you need to update your personal email address, you can do so at any time by clicking on your name in the top-right corner of the platform and going to your account profile under the section title "My Account." Ensure you are adding your personal email address into the "Secondary Email" field.

Receiving Your Prepaid Card

Organizations get to choose the number of days after you are removed from the platform for this feature to trigger and your prepaid card to be sent to you. This means that the amount of time you will need to wait for your prepaid card varies. When you do receive your prepaid card email, you will follow the instructions outlined in the email to activate your card. Additional information on prepaid cards can be found here.   

If you have any questions, please contact our Awardco Support Team.